Report API

The report API allows you to access information in a similar way to reports, through HTTP POST requests. The intent of this document is to show how to use this API.

POST Request

On the post request should be sent a JSON raw that contains information for get data of the report that you want. The return of the post request is a CSV format with each column of the specific report.

URL Definition

The URL of the post request should be formatted as below:

https://<instantvoice host address>/reports/<accountcode>

Example: If the InstantVoice’s host address is 192.168.1.123 and if accountcode in your InstantVoice server is acc1, then:

https://192.168.1.123/reports/acc1

JSON Definition

It is necessary to send a JSON raw in the body of the post request. The main fields of the JSON are:

• login = User of the administrative interface. This user must have access to the reports interface. This field is required.

• pass = Password of the login. This field is required.

• id = The integer of the report ID. The list of the ids report is defined in this document in List of reports descriptions. This field is required.

• interval = Indicates the interval of time (in seconds) the report will display each row. Valid values are: 120, 60 or 30. It is required in some reports.

• percentage = Indicates whether the values of some fields will be displayed in percent format. ‘0’=NO or ‘1’=YES. It is required in some reports.

• timeformat = Is the format how the time will be displayed. If ‘0’ the format is ‘99:99:99’, if ‘1’ the format is ‘000’ (seconds). It is required in some reports.

• params = List of fields to filter data of report. This field is required.

• columns = List of fields that will be returned on the CSV. This field is optional. If not informed, the system returns all fields of the report using the name of column without alias.

JSON example:

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":32,
   "interval":120,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-17"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"survey_id","alias":"Survey ID"},{"name":"queue_name"
,"alias":"Grupo"},{"name":"answered","alias":"Atendidas"},{"name":"surveys","alias":"Pesquisas"},{"name"
:"total_answer_1","alias":"Número de Respostas 1"},{"name":"total_answer_2","alias":"Número de Respostas 2"}
,{"name":"total_answer_3","alias":"Número de Respostas 3"},{"name":"total_answer_4","alias":"Número de Respostas 4"}
 ,{"name":"total_answer_5","alias":"Número de Respostas 5"},{"name":"total_answer_6"
,"alias":"Número de Respostas 6"},{"name":"total_answer_7","alias":"Número de Respostas 7"},{"name":"total_answer_8"
,"alias":"Número de Respostas 8"},{"name":"total_answer_9","alias":"Número de Respostas 9"},{"name":"total_answer_10"
,"alias":"Número de Respostas 10"},{"name":"sum_answer_1","alias":"Média Resposta 1"},{"name":"sum_answer_2"
,"alias":"Média Resposta 2"},{"name":"sum_answer_3","alias":"Média Resposta 3"},{"name":"sum_answer_4"
,"alias":"Média Resposta 4"},{"name":"sum_answer_5","alias":"Média Resposta 5"},{"name":"sum_answer_6"
,"alias":"Média Resposta 6"},{"name":"sum_answer_7","alias":"Média Resposta 7"},{"name":"sum_answer_8"
,"alias":"Média Resposta 8"},{"name":"sum_answer_9","alias":"Média Resposta 9"},{"name":"sum_answer_10"
,"alias":"Média Resposta 10"}]
}

The params field

The params field is defined with all report fields that you want to filter data.

Structure of params field:

"params":{
   <report field>:{
      "type":<match operator type>,
      "values":[<values to filter>]
   }
}

<report field> - String with the name of the report field that do you want to filter data. All report fields contain a ‘Column Type’ that indicates whether the field can be used as a parameter or filter. Parameters are required fields.

<match operator type> - String with the operator that is used to compare values. The operators types are:

Operator	Description
==	Equal operator
!==	Different operator
><	Between operator
>	Greater than operator
<	Less than operator
-	Contains operator for text fields

<values to filter> - List of strings with the values that is used to compare with the operator.

The columns field

The columns field is a list of dictionary with the names of fields that you want to show on CSV return.

Structure of columns field:

"columns":[
     {"name":<report column name>, "alias":<column name alias>}
     ,...
 ]

<report column name> - String with the column name of the report. The column names of each report are listed below in List of reports descriptions.

<column name alias> - String with the friendly name of the report column name to be returned on CSV.

Code sample

#! /usr/bin/env python2.6
# coding=utf-8

import requests

url = 'https://192.168.1.123/reports/acc1'

data = """{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":22,
   "params":{
     "date":{
       "type":"><",
       "values":[
         "2016-11-16",
         "2016-11-16"
       ]
     }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"extension","alias":"Ramal"},{"name":"agent","alias"
:"Operador"},{"name":"name","alias":"Nome"},{"name":"login","alias":"Login"},{"name":"logoff","alias"
:"Logout"}]
}"""
response = requests.post(url, data=data)

print response.content

Expected result

Data,Ramal,Operador,Nome,Login,Logout
2016-11-16,0001,1001,1001,2016-11-16 11:51:35,2016-11-16 18:05:55
2016-11-16,0002,1002,1002,2016-11-16 11:52:20,2016-11-16 18:03:11

List of reports descriptions

In the list below are all reports and their descriptions.

Chamadas - Agrupamento por descritores

Report ID: 1.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
calls	Chamadas	info
date	Data	parameter	YES	><
tag	Descritor	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":1,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-14",
            "2016-11-14"
         ]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"tag","alias":"Descritor"},{"name":"calls","alias"
:"Chamadas"}]
}

Chamadas - Metricas por data

Report ID: 2.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
calls	Chamadas	info
date	Data	parameter	YES	==
interval	Intervalo	parameter	YES	==
made	Realizadas	info
received	Recebidas	info
time	Hora	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":2,
   "interval":120,
   "percentage":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-14"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"calls","alias"
   :"Chamadas"},{"name":"made","alias":"Realizadas"},{"name":"received","alias":"Recebidas"},{"name":"answered"
   ,"alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"}]
}

Chamadas - Metricas por periodo

Report ID: 3.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
calls	Chamadas	info
date	Data	parameter	YES	><
made	Realizadas	info
received	Recebidas	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":3,
   "percentage":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-14", "2016-11-14"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"calls","alias":"Chamadas"},{"name":"made","alias"
:"Realizadas"},{"name":"received","alias":"Recebidas"},{"name":"answered","alias":"Atendidas"},{"name"
:"unanswered","alias":"Não Atendidas"}]
}

Chamadas - Entrantes, Metricas por data

Report ID: 4.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
calls	Chamadas	info
date	Data	parameter	YES	==
did	DDR	info
interval	Intervalo	parameter	YES	==
ivr	URA	info
queue	Grupo	info
time	Hora	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":4,
   "interval":120,
   "percentage":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-14"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"calls","alias"
:"Chamadas"},{"name":"ivr","alias":"URA"},{"name":"did","alias":"DDR"},{"name":"queue","alias":"Grupo"
},{"name":"answered","alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"}]
}

Chamadas - Entrantes, Metricas por periodo

Report ID: 5.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
calls	Chamadas	info
date	Data	parameter	YES	><
did	DDR	info
ivr	URA	info
queue	Grupo	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":5,
   "percentage":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-14", "2016-11-14"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"calls","alias":"Chamadas"},{"name":"ivr","alias"
:"URA"},{"name":"did","alias":"DDR"},{"name":"queue","alias":"Grupo"},{"name":"answered","alias":"Atendidas"
},{"name":"unanswered","alias":"Não Atendidas"}]
}

Chamadas - Saintes, Metricas por data

Report ID: 7.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
calls	Chamadas	info
date	Data	parameter	YES	==
interval	Intervalo	parameter	YES	==
time	Hora	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":7,
   "interval":120,
   "percentage":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-14"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"calls","alias"
:"Chamadas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"},{"name"
:"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias":"<60s"},{"name":"answered_before_2"
,"alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name":"answered_before_4","alias":">
=120s"}]
}

Chamadas - Saintes, Metricas por periodo

Report ID: 8.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
calls	Chamadas	info
date	Data	parameter	YES	><
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":8,
   "percentage":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-14", "2016-11-14"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"calls","alias":"Chamadas"},{"name":"answered"
,"alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"},{"name":"answered_before_0","alias"
:"<30s"},{"name":"answered_before_1","alias":"<60s"},{"name":"answered_before_2","alias":"<90s"},{"name"
:"answered_before_3","alias":"<120s"},{"name":"answered_before_4","alias":">=120s"}]
}

Chamadas - Registro detalhado

Report ID: 26.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
billsec	Duração Atendimento	info
customer	Cliente	filter	NO	== / -
date	Data	parameter	YES	== / ><
destination	Destino	filter	NO	== / -
duration	Duração Parcial	filter	NO	> / <
duration_total	Duracao Total	filter	NO	> / < / ><
extension	Ramal	filter	NO	==
hangupby	Finalizador	filter	NO	==
hold	Em espera	info
leg	Transferencia	info
note	Observação	filter	NO	-
origin	Origem	filter	NO	== / -
queue_name	Grupo	filter	NO	==
reasons	Motivos	filter	NO	-
rec_filter	Filtro	info
rec_filter_action	Ação	info
record	Gravação	info
recordxfer	Gravação Transf.	info
route	Rota	filter	NO	-
status	Status	filter	NO	== / !==
tags	Descritores	filter	NO	-
time	Hora	filter	NO	><
type	Tipo	filter	NO	==
uniqueid	Uniqueid	filter	NO	==

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":26,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-14"]
      },
      "uniqueid":{
         "type":"==",
         "values":["1479132934.1.36"]
      }
   },
   "columns":[{"name":"leg","alias":"Transferencia"},{"name":"uniqueid","alias":"Uniqueid"
    },{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"type","alias":"Tipo"
    },{"name":"origin","alias":"Origem"},{"name":"destination","alias":"Destino"},{"name":"extension",
    "alias":"Ramal"},{"name":"agent","alias":"Operador"},{"name":"queue_name","alias":"Grupo"},
    {"name":"billsec","alias":"DuraçãoAtendimento"},{"name":"duration","alias":"DuraçãoParcial"},
    {"name":"duration_total","alias":"DuracaoTotal"},{"name":"hold","alias":"Emespera"},{"name":"status"
    ,"alias":"Status"},{"name":"record","alias":"Gravação"},{"name":"recordxfer","alias":"GravaçãoTransf."}
    ,{"name":"tags","alias":"Descritores"},{"name":"customer","alias":"Cliente"},{"name":"route"
    ,"alias":"Rota"},{"name":"rec_filter","alias":"Filtro"},{"name":"rec_filter_action","alias":
    "Ação"},{"name":"hangupby","alias":"Finalizador"},{"name":"reasons","alias":"Motivos"}
    ,{"name":"note","alias":"Obs"}]
}

Chamadas - Chamadas Saintes, Tarifação

Report ID: 30.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
cost	Custo	info
date	Data	parameter	YES	><
duration	Duração	info
entity	Entidade	info
extension	Destino	filter	NO	==
origin	Origem	filter	NO	==
permission_entity	Nome Entidade	info
permission_group	Grupo de Per.	info
route	Rota	info
server	Servidor	info
time	Hora	info
trunk	Tronco	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":30,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-16","2016-11-16"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"origin","alias"
:"Origem"},{"name":"extension","alias":"Destino"},{"name":"agent","alias":"Operador"},{"name":"route"
,"alias":"Rota"},{"name":"server","alias":"Servidor"},{"name":"trunk","alias":"Tronco"},{"name":"entity"
,"alias":"Entidade"},{"name":"permission_entity","alias":"Nome Entidade"},{"name":"duration","alias"
:"Duração"},{"name":"cost","alias":"Custo"},{"name":"permission_group","alias":"Grupo de Per."}]
}

Chamadas - Chamadas, Registro de Descritores

Report ID: 31.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Agente	info
date	Data	parameter	YES	==
duration	Duração	info
extension	Destino	info
origin	Origem	info
status	Status	info
tag	Descritores	info
time	Hora	filter	NO	==
type	Tipo	filter	NO	==
uniqueid	Uniqueid	info		/

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":31,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-16"]
      }
   },
   "columns":[{"name":"uniqueid","alias":"Uniqueid"},{"name":"tag","alias":"Descritores"},{"name":"date","alias":"Data"
},{"name":"time","alias":"Hora"},{"name":"type","alias":"Tipo"},{"name":"agent","alias"
:"Agente"},{"name":"origin","alias":"Origem"},{"name":"extension","alias":"Destino"},{"name":"duration"
,"alias":"Duração"},{"name":"status","alias":"Status"}]
}

Chamadas - Registro detalhado de URA

Report ID: 37.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
callerid	CallerID	filter	NO	-
date	Data	parameter	YES	== / ><
datetime	Data e Hora	info
day	Dia	info
depth	Nível	info
disposition	Disposition	info
disposition_data	Disposition Data	info
disposition_queue	Disposition Queue	info
duration	Duração	info
duration_ivr	Duração URA	info
duration_queue	Duração Fila	info
duration_talk	Duração Atendimento	info
interval120	Intervalo 120min	info
interval30	Intervalo 30min	info
interval60	Intervalo 60min	info
ivr_module	Nome Módulo	info
ivr_name	Nome URA	info
last	Última	info
month_full	Mês (completo)	info
month_num	Mês (número)	info
parent_tag	Descritor Superior	info
parent_tag_description	Notas Descritor Superior	info
parent_tag_id	ID Descritor Superior	info
parent_tag_table_description	Descrição Descritor Superior	info
route	Rota	info
status	Status	info
status_description	Descrição Status	info
status_error	Status Erro	info
status_success	Status Sucesso	info
tag	Descritor	info
tag_description	Notas Descritor	info
tag_id	ID Descritor	info
tag_table_description	Descrição Descritor	info
time	Hora	filter	NO	><
timestamp	Timestamp	info
uniqueid	Uniqueid	filter	NO	==
year	Ano	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":37,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-10-06"]
      }
   },
   "columns":[{"name":"uniqueid","alias":"Uniqueid"},{"name":"timestamp","alias":"Timestamp"},{"name":"date","alias"
:"Data"},{"name":"time","alias":"Hora"},{"name":"datetime","alias":"Data e Hora"},{"name"
:"year","alias":"Ano"},{"name":"month_num","alias":"Mês (número)"},{"name":"month_full","alias":"Mês (completo)"}
,{"name":"day","alias":"Dia"},{"name":"interval30","alias":"Intervalo 30min"},{"name":"interval60"
,"alias":"Intervalo 60min"},{"name":"interval120","alias":"Intervalo 120min"},{"name":"callerid","alias"
:"CallerID"},{"name":"route","alias":"Rota"},{"name":"tag_id","alias":"ID Descritor"},{"name":"tag","alias"
:"Descritor"},{"name":"tag_description","alias":"Notas Descritor"},{"name":"tag_table_description","alias"
:"Descrição Descritor"},{"name":"parent_tag_id","alias":"ID Descritor Superior"},{"name":"parent_tag"
,"alias":"Descritor Superior"},{"name":"parent_tag_description","alias":"Notas Descritor Superior"},
{"name":"parent_tag_table_description","alias":"Descrição Descritor Superior"},{"name":"duration","alias"
:"Duração"},{"name":"depth","alias":"Nível"},{"name":"disposition","alias":"Disposition"},{"name":"disposition_data"
,"alias":"Disposition Data"},{"name":"disposition_queue","alias":"Disposition Queue"},{"name":"ivr_name"
,"alias":"Nome URA"},{"name":"ivr_module","alias":"Nome Módulo"},{"name":"last","alias":"Última"},{"name"
:"status","alias":"Status"},{"name":"status_description","alias":"Descrição Status"},{"name":"status_success"
,"alias":"Status Sucesso"},{"name":"status_error","alias":"Status Erro"},{"name":"duration_ivr","alias"
:"Duração URA"},{"name":"duration_queue","alias":"Duração Fila"},{"name":"duration_talk",
"alias":"Duração Atendimento"}]
}

Grupos - (Entrantes), Metricas por data

Report ID: 11.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
CALLBACK	Callback	info
calls	Chamadas	info
date	Data	parameter	YES	==
DIALER	Discador	info
giveup	Desistências	info
giveup_before_0	Des. <30s	info
giveup_before_1	Des. <60s	info
giveup_before_2	Des. <90s	info
giveup_before_3	Des. <120s	info
giveup_before_4	Des. >120s	info
interval	Intervalo	parameter	YES	==
longest_hold	Maior Espera	info
queue_name	Grupo	filter	NO	==
refused	Recusadas	info
time	Hora	info
total_call	TMO	info
total_hold	TME	info
total_talk	TMA	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":11,
   "interval":120,
   "timeformat":0,
   "percentage":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-16"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"queue_name","alias"
:"Grupo"},{"name":"calls","alias":"Chamadas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered"
,"alias":"Não Atendidas"},{"name":"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias"
:"<60s"},{"name":"answered_before_2","alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name"
:"answered_before_4","alias":">=120s"},{"name":"giveup","alias":"Desistências"},{"name":"refused","alias"
:"Recusadas"},{"name":"total_talk","alias":"TMA"},{"name":"total_hold","alias":"TME"},{"name":"total_call"
,"alias":"TMO"},{"name":"longest_hold","alias":"Maior Espera"},{"name":"giveup_before_0","alias":"Des. <30s"}
,{"name":"giveup_before_1","alias":"Des. <60s"},{"name":"giveup_before_2","alias":"Des. <90s"
},{"name":"giveup_before_3","alias":"Des. <120s"},{"name":"giveup_before_4","alias":"Des. >120s"}]
}

Grupos - (Entrantes), Metricas por período

Report ID: 12.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
CALLBACK	Callback	info
calls	Chamadas	info
date	Data	parameter	YES	><
DIALER	Discador	info
giveup	Desistências	info
giveup_before_0	Des. <30s	info
giveup_before_1	Des. <60s	info
giveup_before_2	Des. <90s	info
giveup_before_3	Des. <120s	info
giveup_before_4	Des. >120s	info
longest_hold	Maior Espera	info
queue_name	Grupo	filter	NO	==
refused	Recusadas	info
total_call	TMO	info
total_hold	TME	info
total_talk	TMA	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":12,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-16","2016-11-16"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"queue_name","alias":"Grupo"},{"name":"calls","alias"
:"Chamadas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"},{"name"
:"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias":"<60s"},{"name":"answered_before_2"
,"alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name":"answered_before_4","alias":">=120s"}
,{"name":"giveup","alias":"Desistências"},{"name":"refused","alias":"Recusadas"},{"name":"total_talk"
,"alias":"TMA"},{"name":"total_hold","alias":"TME"},{"name":"total_call","alias":"TMO"},{"name":"longest_hold"
,"alias":"Maior Espera"},{"name":"giveup_before_0","alias":"Des. <30s"},{"name":"giveup_before_1","alias"
:"Des. <60s"},{"name":"giveup_before_2","alias":"Des. <90s"},{"name":"giveup_before_3","alias":"Des. <120s"}
,{"name":"giveup_before_4","alias":"Des. >120s"}]
}

Grupos - (Saintes), Metricas por data

Report ID: 14.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
calls	Chamadas	info
date	Data	parameter	YES	==
interval	Intervalo	parameter	YES	==
queue_name	Grupo	filter	NO	==
time	Hora	info
total_talk	TMA	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":14,
   "interval":120,
   "timeformat":0,
   "percentage":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-16"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"queue_name","alias"
:"Grupo"},{"name":"calls","alias":"Chamadas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered"
,"alias":"Não Atendidas"},{"name":"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias"
:"<60s"},{"name":"answered_before_2","alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name"
:"answered_before_4","alias":">=120s"},{"name":"total_talk","alias":"TMA"}]
}

Grupos - (Saintes), Metricas por periodo

Report ID: 15.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
calls	Chamadas	info
date	Data	parameter	YES	><
queue_name	Grupo	filter	NO	==
total_talk	TMA	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":15,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-16","2016-11-16"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"queue_name","alias":"Grupo"},{"name":"calls","alias"
:"Chamadas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"},{"name"
:"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias":"<60s"},{"name":"answered_before_2"
,"alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name":"answered_before_4","alias":">=120s"}
,{"name":"total_talk","alias":"TMA"}]
}

Grupos - (Saintes), Registro detalhado

Report ID: 16.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
accountcode	accountcode	info
agent	Operador	filter	NO	==
date	Data	parameter	YES	==
duration	Duração	info
extension	Destino	filter	NO	==
origin	Ramal	filter	NO	==
queue_name	Fila	parameter	YES	==
report_date	ReportJoinDate	info
report_time	ReportJoinTime	info
status	Status	filter	NO	==
time	Hora	info
uniqueid	Identificador	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":16,
   "timeformat":0,
   "params":{
      "queue_name":{
         "type":"==",
         "values":["2001"]
      },
      "date":{
         "type":"==",
         "values":["2016-11-16"]
      }
   },
   "columns":[{"name":"queue_name","alias":"Fila"},{"name":"date","alias":"Data"},{"name"
:"time","alias":"Hora"},{"name":"origin","alias":"Ramal"},{"name":"extension","alias":"Destino"},{"name"
:"agent","alias":"Operador"},{"name":"status","alias":"Status"},{"name":"duration","alias":"Duração"
},{"name":"uniqueid","alias":"Identificador"}]
}

Grupos - Metricas por data

Report ID: 17.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
CALLBACK	Callback	info
calls	Chamadas	info
date	Data	parameter	YES	==
DIALER	Discador	info
interval	Intervalo	parameter	YES	==
made	Realizadas	info
queue_name	Grupo	filter	NO	==
received	Recebidas	info
time	Hora	info
total_talk	TMA	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":17,
   "interval":120,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-16"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"queue_name","alias"
:"Grupo"},{"name":"calls","alias":"Chamadas"},{"name":"made","alias":"Realizadas"},{"name":"received"
,"alias":"Recebidas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"
},{"name":"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias":"<60s"},{"name":"answered_before_2"
,"alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name":"answered_before_4","alias":">=120s"}
,{"name":"total_talk","alias":"TMA"}]
}

Grupos - Metricas por periodo

Report ID: 18.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
CALLBACK	Callback	info
calls	Chamadas	info
date	Data	parameter	YES	><
DIALER	Discador	info
made	Realizadas	info
queue_name	Grupo	filter	NO	==
received	Recebidas	info
total_talk	TMA	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":18,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-16","2016-11-16"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"queue_name","alias":"Grupo"},{"name":"calls","alias"
:"Chamadas"},{"name":"made","alias":"Realizadas"},{"name":"received","alias":"Recebidas"},{"name":"answered"
,"alias":"Atendidas"},{"name":"unanswered","alias":"Não Atendidas"},{"name":"answered_before_0","alias"
:"<30s"},{"name":"answered_before_1","alias":"<60s"},{"name":"answered_before_2","alias":"<90s"},{"name"
:"answered_before_3","alias":"<120s"},{"name":"answered_before_4","alias":">=120s"},{"name":"total_talk"
,"alias":"TMA"}]
}

Operadores - Métricas por período

Report ID: 19.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
active_pause_time	Tempo Pausa Ativa	info
agent	Operador	filter	NO	==
answered	Atendidas	info
answered_ads	Atendidas (discador)	info
answered_callback	Atendidas (callback)	info
answered_inbound	Atendidas (entrantes)	info
answered_outbound	Atendidas (saintes)	info
date	Data	parameter	YES	><
login_time	Tempo Login	info
logins	Logins	info
logints	Hora Login	info
logouts	Logouts	info
logoutts	Hora Logout	info
made	Realizadas	info
name	Nome	info
pause_time	Tempo Pausa	info
pauses	Pausas	info
queue_name	Grupo	filter	NO	==
received	Recebidas	info
talk_time	Tempo Atendimento	info
talk_time_ads	Tempo Atendimento (discador)	info
talk_time_callback	Tempo Atendimento (callback)	info
talk_time_inbound	Tempo Atendimento (entrantes)	info
talk_time_outbound	Tempo Atendimento (saintes)	info
total_talk	TMA	info
total_talk_ads	TMA (discador)	info
total_talk_callback	TMA (callback)	info
total_talk_inbound	TMA (entrantes)	info
total_talk_outbound	TMA (saintes)	info
unanswered	Não Atendidas	info
unanswered_ads	Não Atendidas (discador)	info
unanswered_callback	Não Atendidas (callback)	info
unanswered_inbound	Não Atendidas (entrantes)	info
unanswered_outbound	Não Atendidas (saintes)	info
unpauses	Despausas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":19,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-17","2016-11-17"]
      }
   },
   "columns":[{"name":"agent","alias":"Operador"},{"name":"name","alias":"Nome"},{"name":"made","alias":"Realizadas"
},{"name":"received","alias":"Recebidas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered"
,"alias":"Não Atendidas"},{"name":"logints","alias":"Hora Login"},{"name":"logoutts","alias":"Hora Logout"
},{"name":"logins","alias":"Logins"},{"name":"logouts","alias":"Logouts"},{"name":"pauses","alias":"Pausas"
},{"name":"unpauses","alias":"Despausas"},{"name":"talk_time","alias":"Tempo Atendimento"},{"name":"login_time"
,"alias":"Tempo Login"},{"name":"pause_time","alias":"Tempo Pausa"},{"name":"active_pause_time","alias"
:"Tempo Pausa Ativa"},{"name":"total_talk","alias":"TMA"},{"name":"queue_name","alias":"Grupo"},{"name"
:"answered_inbound","alias":"Atendidas (entrantes)"},{"name":"unanswered_inbound","alias":"Não Atendidas (entrantes)"}
,{"name":"talk_time_inbound","alias":"Tempo Atendimento (entrantes)"},{"name":"total_talk_inbound"
,"alias":"TMA (entrantes)"},{"name":"answered_outbound","alias":"Atendidas (saintes)"},{"name"
:"unanswered_outbound","alias":"Não Atendidas (saintes)"},{"name":"talk_time_outbound","alias":"Tempo Atendimento (saintes)"}
,{"name":"total_talk_outbound","alias":"TMA (saintes)"}]
}

Operadores - Registro de ramais

Report ID: 22.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
date	Data	parameter	YES	><
extension	Ramal	info
login	Login	info
logoff	Logout	info
name	Nome	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":22,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-16",
            "2016-11-16"
         ]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"extension","alias":"Ramal"},{"name":"agent","alias"
:"Operador"},{"name":"name","alias":"Nome"},{"name":"login","alias":"Login"},{"name":"logoff","alias"
:"Logout"}]
}

Operadores - Registro detalhado

Report ID: 23.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
date	Data	parameter	YES	><
duration	Duração	info
event	Evento	info
extension	Ramal	info
name	Nome	info
origin_or_destination	Origem	info
pause	Pausa	info
time	Hora	filter	NO	><
uniqueid	Identificador	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":23,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-17",
            "2016-11-17"
         ]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"agent","alias"
:"Operador"},{"name":"name","alias":"Nome"},{"name":"event","alias":"Evento"},{"name":"pause","alias"
:"Pausa"},{"name":"extension","alias":"Ramal"},{"name":"origin_or_destination","alias":"Origem"},{"name"
:"duration","alias":"Duração"},{"name":"uniqueid","alias":"Identificador"}]
}

Operadores - Metricas por periodo - Totais

Report ID: 51.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
active_pause_time	Tempo Pausa Ativa	info
agent	Operador	filter	NO	==
answered	Atendidas	info
answered_ads	Atendidas (discador)	info
answered_callback	Atendidas (callback)	info
answered_inbound	Atendidas (entrantes)	info
answered_outbound	Atendidas (saintes)	info
date	Data	parameter	YES	><
login_time	Tempo Login	info
logins	Logins	info
logints	Hora Login	info
logouts	Logouts	info
logoutts	Hora Logout	info
made	Realizadas	info
name	Nome	info
pause_time	Tempo Pausa	info
pauses	Pausas	info
queue_name	Grupo	info
received	Recebidas	info
talk_time	Tempo Atendimento	info
talk_time_ads	Tempo Atendimento (discador)	info
talk_time_callback	Tempo Atendimento (callback)	info
talk_time_inbound	Tempo Atendimento (entrantes)	info
talk_time_outbound	Tempo Atendimento (saintes)	info
total_talk	TMA	info
total_talk_ads	TMA (discador)	info
total_talk_callback	TMA (callback)	info
total_talk_inbound	TMA (entrantes)	info
total_talk_outbound	TMA (saintes)	info
unanswered	Não Atendidas	info
unanswered_ads	Não Atendidas (discador)	info
unanswered_callback	Não Atendidas (callback)	info
unanswered_inbound	Não Atendidas (entrantes)	info
unanswered_outbound	Não Atendidas (saintes)	info
unpauses	Despausas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":51,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-17",
            "2016-11-17"
         ]
      }
   },
   "columns":[{"name":"agent","alias":"Operador"},{"name":"name","alias":"Nome"},{"name":"made","alias":"Realizadas"
},{"name":"received","alias":"Recebidas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered"
,"alias":"Não Atendidas"},{"name":"logints","alias":"Hora Login"},{"name":"logoutts","alias":"Hora Logout"
},{"name":"logins","alias":"Logins"},{"name":"logouts","alias":"Logouts"},{"name":"pauses","alias":"Pausas"
},{"name":"unpauses","alias":"Despausas"},{"name":"talk_time","alias":"Tempo Atendimento"},{"name":"login_time"
,"alias":"Tempo Login"},{"name":"pause_time","alias":"Tempo Pausa"},{"name":"active_pause_time","alias"
:"Tempo Pausa Ativa"},{"name":"total_talk","alias":"TMA"},{"name":"queue_name","alias":"Grupo"},{"name"
:"answered_inbound","alias":"Atendidas (entrantes)"},{"name":"unanswered_inbound","alias":"Não Atendidas (entrantes)"}
,{"name":"talk_time_inbound","alias":"Tempo Atendimento (entrantes)"},{"name":"total_talk_inbound"
,"alias":"TMA (entrantes)"},{"name":"talk_time_outbound","alias":"Tempo Atendimento (saintes)"},{"name"
:"unanswered_outbound","alias":"Não Atendidas (saintes)"},{"name":"answered_outbound","alias":"Atendidas (saintes)"}
,{"name":"total_talk_outbound","alias":"TMA (saintes)"}]
}

Ramais - Metricas por periodo

Report ID: 24.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
calls	Chamadas	info
date	Data	parameter	YES	><
extension	Ramal	filter	NO	==
made	Realizadas	info
received	Recebidas	info
talk_time	Tempo Atendimento	info
unanswered	Não Atendidas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":24,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-17",
            "2016-11-17"
         ]
      }
   },
   "columns":[{"name":"extension","alias":"Ramal"},{"name":"calls","alias":"Chamadas"},{"name":"made","alias":"Realizadas"
},{"name":"received","alias":"Recebidas"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered"
,"alias":"Não Atendidas"},{"name":"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias"
:"<60s"},{"name":"answered_before_2","alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name"
:"answered_before_4","alias":">=120s"},{"name":"talk_time","alias":"Tempo Atendimento"}]
}

Ramais - Registro de operadores

Report ID: 29.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	info
date	Data	parameter	YES	><
extension	Ramal	filter	NO	==
login	Login	info
logoff	Logout	info
name	Nome	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":29,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-16",
            "2016-11-16"
         ]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"extension","alias":"Ramal"},{"name":"agent","alias"
:"Operador"},{"name":"name","alias":"Nome"},{"name":"login","alias":"Login"},{"name":"logoff","alias"
:"Logout"}]
}

Pesquisa de satisfação - Survey analitico

Report ID: 27.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
agent_name	Nome Operador	info
client_code	Codigo Cliente	info
date	Data	parameter	YES	><
duration	Duração	info
origin	Origem	filter	NO	==
queue_name	Grupo	filter	NO	==
Resposta_1	Resposta 1	info
Resposta_2	Resposta 2	info
Resposta_3	Resposta 3	info
Resposta_4	Resposta 4	info
Resposta_5	Resposta 5	info
Resposta_6	Resposta 6	info
Resposta_7	Resposta 7	info
Resposta_8	Resposta 8	info
Resposta_9	Resposta 9	info
Resposta_10	Resposta 10	info
survey_id	Survey ID	filter	NO	==
survey_info	Survey Info	filter	NO	==
time	Hora	info
uniqueid	Uniqueid	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":27,
   "timeformat":0,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-17",
            "2016-11-17"
         ]
      }
   },
   "columns":[{"name":"uniqueid","alias":"Uniqueid"},{"name":"date","alias":"Data"},{"name":"time","alias"
:"Hora"},{"name":"origin","alias":"Origem"},{"name":"queue_name","alias":"Grupo"},{"name":"agent","alias"
:"Operador"},{"name":"agent_name","alias":"Nome Operador"},{"name":"survey_info","alias":"Survey Info"
},{"name":"survey_id","alias":"Survey ID"},{"name":"client_code","alias":"Codigo Cliente"},{"name":"duration"
,"alias":"Duração"},{"name":"Resposta_1","alias":"Resposta 1"},{"name":"Resposta_2","alias":"Resposta 2"}
,{"name":"Resposta_3","alias":"Resposta 3"},{"name":"Resposta_4","alias":"Resposta 4"},{"name":"Resposta_5"
,"alias":"Resposta 5"},{"name":"Resposta_6","alias":"Resposta 6"},{"name":"Resposta_7","alias":"Resposta 7"}
,{"name":"Resposta_8","alias":"Resposta 8"},{"name":"Resposta_9","alias":"Resposta 9"},{"name":"Resposta_10"
,"alias":"Resposta 10"}]
}

Pesquisa de satisfação - Survey sintetico

Report ID: 28.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
date	Data	parameter	YES	><
queue_name	Grupo	filter	NO	==
sum_answer_1	Média Resposta 1	info
sum_answer_2	Média Resposta 2	info
sum_answer_3	Média Resposta 3	info
sum_answer_4	Média Resposta 4	info
sum_answer_5	Média Resposta 5	info
sum_answer_6	Média Resposta 6	info
sum_answer_7	Média Resposta 7	info
sum_answer_8	Média Resposta 8	info
sum_answer_9	Média Resposta 9	info
sum_answer_10	Média Resposta 10	info
survey_id	Survey ID	info
surveys	Pesquisas	info
total_answer_1	Número de Respostas 1	info
total_answer_2	Número de Respostas 2	info
total_answer_3	Número de Respostas 3	info
total_answer_4	Número de Respostas 4	info
total_answer_5	Número de Respostas 5	info
total_answer_6	Número de Respostas 6	info
total_answer_7	Número de Respostas 7	info
total_answer_8	Número de Respostas 8	info
total_answer_9	Número de Respostas 9	info
total_answer_10	Número de Respostas 10	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":28,
   "params":{
      "date":{
         "type":"><",
         "values":[
            "2016-11-17",
            "2016-11-17"
         ]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"survey_id","alias":"Survey ID"},{"name":"queue_name"
,"alias":"Grupo"},{"name":"answered","alias":"Atendidas"},{"name":"surveys","alias":"Pesquisas"},{"name"
:"total_answer_1","alias":"Número de Respostas 1"},{"name":"total_answer_2","alias":"Número de Respostas 2"}
,{"name":"total_answer_3","alias":"Número de Respostas 3"},{"name":"total_answer_4","alias":"Número de Respostas 4"}
 ,{"name":"total_answer_5","alias":"Número de Respostas 5"},{"name":"total_answer_6"
,"alias":"Número de Respostas 6"},{"name":"total_answer_7","alias":"Número de Respostas 7"},{"name":"total_answer_8"
,"alias":"Número de Respostas 8"},{"name":"total_answer_9","alias":"Número de Respostas 9"},{"name":"total_answer_10"
,"alias":"Número de Respostas 10"},{"name":"sum_answer_1","alias":"Média Resposta 1"},{"name":"sum_answer_2"
,"alias":"Média Resposta 2"},{"name":"sum_answer_3","alias":"Média Resposta 3"},{"name":"sum_answer_4"
,"alias":"Média Resposta 4"},{"name":"sum_answer_5","alias":"Média Resposta 5"},{"name":"sum_answer_6"
,"alias":"Média Resposta 6"},{"name":"sum_answer_7","alias":"Média Resposta 7"},{"name":"sum_answer_8"
,"alias":"Média Resposta 8"},{"name":"sum_answer_9","alias":"Média Resposta 9"},{"name":"sum_answer_10"
,"alias":"Média Resposta 10"}]
}

Chats - Grupos, Métricas por Data

Report ID: 32.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
chats	Chats	info
date	Data	parameter	YES	==
giveup	Desistencias	info
giveup_before_0	Des. <30s	info
giveup_before_1	Des. <60s	info
giveup_before_2	Des. <90s	info
giveup_before_3	Des. <120s	info
giveup_before_4	Des. >120s	info
interval	Intervalo	parameter	YES	==
longest_hold	Maior Espera	info
queue_name	Grupo	filter	NO	==
refused	Recusados	info
time	Hora	info
total_call	TMO	info
total_hold	TME	info
total_talk	TMA	info
unanswered	Não Atentidos	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":32,
   "interval":120,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"==",
         "values":["2016-11-17"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"survey_id","alias":"Survey ID"},{"name":"queue_name"
,"alias":"Grupo"},{"name":"answered","alias":"Atendidas"},{"name":"surveys","alias":"Pesquisas"},{"name"
:"total_answer_1","alias":"Número de Respostas 1"},{"name":"total_answer_2","alias":"Número de Respostas 2"}
,{"name":"total_answer_3","alias":"Número de Respostas 3"},{"name":"total_answer_4","alias":"Número de Respostas 4"}
 ,{"name":"total_answer_5","alias":"Número de Respostas 5"},{"name":"total_answer_6"
,"alias":"Número de Respostas 6"},{"name":"total_answer_7","alias":"Número de Respostas 7"},{"name":"total_answer_8"
,"alias":"Número de Respostas 8"},{"name":"total_answer_9","alias":"Número de Respostas 9"},{"name":"total_answer_10"
,"alias":"Número de Respostas 10"},{"name":"sum_answer_1","alias":"Média Resposta 1"},{"name":"sum_answer_2"
,"alias":"Média Resposta 2"},{"name":"sum_answer_3","alias":"Média Resposta 3"},{"name":"sum_answer_4"
,"alias":"Média Resposta 4"},{"name":"sum_answer_5","alias":"Média Resposta 5"},{"name":"sum_answer_6"
,"alias":"Média Resposta 6"},{"name":"sum_answer_7","alias":"Média Resposta 7"},{"name":"sum_answer_8"
,"alias":"Média Resposta 8"},{"name":"sum_answer_9","alias":"Média Resposta 9"},{"name":"sum_answer_10"
,"alias":"Média Resposta 10"}]
}

Chats - Grupos, Metricas por Periodo

Report ID: 33.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
answered	Atendidas	info
answered_before_0	<30s	info
answered_before_1	<60s	info
answered_before_2	<90s	info
answered_before_3	<120s	info
answered_before_4	>=120s	info
chats	Chats	info
date	Data	parameter	YES	><
giveup	Desistencias	info
giveup_before_0	Des. <30s	info
giveup_before_1	Des. <60s	info
giveup_before_2	Des. <90s	info
giveup_before_3	Des. <120s	info
giveup_before_4	Des. >120s	info
longest_hold	Maior Espera	info
queue_name	Grupo	filter	NO	==
refused	Recusados	info
total_call	TMO	info
total_hold	TME	info
total_talk	TMA	info
unanswered	Não Atentidos	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":33,
   "percentage":0,
   "timeformat":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-17","2016-11-17"]
      }
   },
   "columns":
[{"name":"date","alias":"Data"},{"name":"queue_name","alias":"Grupo"},{"name":"chats","alias"
:"Chats"},{"name":"answered","alias":"Atendidas"},{"name":"unanswered","alias":"Não Atentidos"},{"name"
:"answered_before_0","alias":"<30s"},{"name":"answered_before_1","alias":"<60s"},{"name":"answered_before_2"
,"alias":"<90s"},{"name":"answered_before_3","alias":"<120s"},{"name":"answered_before_4","alias":">=120s"}
,{"name":"giveup","alias":"Desistencias"},{"name":"refused","alias":"Recusados"},{"name":"total_talk"
,"alias":"TMA"},{"name":"total_hold","alias":"TME"},{"name":"total_call","alias":"TMO"},{"name":"longest_hold"
,"alias":"Maior Espera"},{"name":"giveup_before_0","alias":"Des. <30s"},{"name":"giveup_before_1","alias"
:"Des. <60s"},{"name":"giveup_before_2","alias":"Des. <90s"},{"name":"giveup_before_3","alias":"Des. <120s"}
,{"name":"giveup_before_4","alias":"Des. >120s"}]
}

Chats - Grupos, Registro Detalhado

Report ID: 34.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
date	Data	parameter	YES	><
duration	Duração	info
extension	Ramal	filter	NO	==
messages	Mensagens	info
origin	Origem	filter	NO	==
queue_name	Grupo	filter	NO	==
status	Status	filter	NO	==
time	Hora	filter	NO	><
uniqueid	Identificador	info

Note

In the messages field you can see the [LF] and [CR] markings, which respectively mean “Line Feed” and “Carriege Return” of the message.

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":34,
   "timeformat":0,
   "params":{
      "date":{
         "type":"><",
         "values":["2016-11-17","2016-11-17"]
      }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"origin","alias"
:"Origem"},{"name":"extension","alias":"Ramal"},{"name":"agent","alias":"Operador"},{"name":"queue_name"
,"alias":"Grupo"},{"name":"status","alias":"Status"},{"name":"duration","alias":"Duração"},{"name":"messages"
,"alias":"Mensagens"},{"name":"uniqueid","alias":"Identificador"}]
}

Chats - Operadores, Registro Detalhado

Report ID: 35.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
date	Data	parameter	YES	><
duration	Duração	info
event	Evento	info
extension	Ramal	filter	NO	==
name	Nome	info
origin	Origem	filter	NO	==
pause	Pausa	info
time	Hora	filter	NO	><
uniqueid	Identificador	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":35,
   "timeformat":0,
   "params":{
          "date":{
                 "type":"><",
                 "values":["2016-11-17","2016-11-17"]
          }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"agent","alias"
:"Operador"},{"name":"name","alias":"Nome"},{"name":"event","alias":"Evento"},{"name":"pause","alias"
:"Pausa"},{"name":"extension","alias":"Ramal"},{"name":"origin","alias":"Origem"},{"name":"duration"
,"alias":"Duração"},{"name":"uniqueid","alias":"Identificador"}]
}

Chats - Operadores, Metricas por Periodo

Report ID: 36.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
answered	Atendidas	info
chats	Chats	info
date	Data	parameter	YES	><
login_time	Tempo Login	info
logins	Logins	info
logints	Hora Login	info
logouts	Logouts	info
logoutts	Hora Logout	info
name	Nome	info
pause_time	Tempo Pausa	info
pauses	Pausas	info
talk_time	Tempo Atendimento	info
unanswered	Não Atentidos	info
unpauses	Despausas	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":36,
   "timeformat":0,
   "params":{
          "date":{
                 "type":"><",
                 "values":["2016-11-17","2016-11-17"]
          }
   },
   "columns":[{"name":"agent","alias":"Operador"},{"name":"name","alias":"Nome"},{"name":"chats","alias":"Chats"}
,{"name":"answered","alias":"Atendidas"},{"name":"unanswered","alias":"Não Atentidos"},{"name":"logints"
,"alias":"Hora Login"},{"name":"logoutts","alias":"Hora Logout"},{"name":"logins","alias":"Logins"},
{"name":"logouts","alias":"Logouts"},{"name":"pauses","alias":"Pausas"},{"name":"unpauses","alias":"Despausas"
},{"name":"talk_time","alias":"Tempo Atendimento"},{"name":"login_time","alias":"Tempo Login"},{"name"
:"pause_time","alias":"Tempo Pausa"}]
}

Chats - (Chatbot) Grupos, Registro Detalhado

Report ID: 53.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
agent	Operador	filter	NO	==
date	Data	parameter	YES	><
destination	Destino	filter	NO	==
duration	Duração	info
extension	Ramal	filter	NO	==
messages	Mensagens	filter	NO	-
origin	Origem	filter	NO	==
queue_name	Grupo	filter	NO	==
status	Status	filter	NO	==
time	Hora	filter	NO	><
uniqueid	Identificador	info

Note

In the messages field you can see the [LF] and [CR] markings, which respectively mean “Line Feed” and “Carriege Return” of the message.

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":53,
   "timeformat":0,
   "params":{
          "date":{
                 "type":"><",
                 "values":["2016-11-17","2016-11-17"]
          }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"origin","alias"
:"Origem"},{"name":"extension","alias":"Ramal"},{"name":"agent","alias":"Operador"},{"name":"destination"
,"alias":"Destino"},{"name":"queue_name","alias":"Grupo"},{"name":"status","alias":"Status"},{"name"
:"duration","alias":"Duração"},{"name":"messages","alias":"Mensagens"},{"name":"uniqueid","alias":"Identificador"
}]
}

Drill Down - DrillDown metricas de URA

Report ID: 49.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
date	Data	parameter	YES	><
duration	TMU	info
order	Ordem	info
success	Sucesso	info
tag	Descritor	info
tag_description	Descricao	info

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":49,
   "params":{
          "date":{
                 "type":"><",
                 "values":["2016-11-17","2016-11-17"]
          }
   },
   "columns":[{"name":"order","alias":"Ordem"},{"name":"tag","alias":"Descritor"},{"name":"tag_description","alias"
:"Descricao"},{"name":"flow_id","alias":"flow_id"},{"name":"parent_flow_id","alias":"parent_flow_id"
,"type":"text"},{"name":"success","alias":"Sucesso"},{"name":"tmu","alias":"tmu"}]
}

Auditoria - Mensagens registro detalhado

Report ID: 50.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
action	Acao	filter	NO	==
date	Data	parameter	YES	== / ><
file	Arquivo	info
name	Nome	info
prio	Prioridade	info
table	Tabela	filter	NO	==
time	Hora	filter	NO	><
transcription	Transcricao	info
type_message	Tipo de Arquivo	info
user	Usuario	filter	NO	==

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":50,
   "params":{
          "date":{
                 "type":"==",
                 "values":["2016-11-17"]
          }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"user","alias":"Usuario"
},{"name":"table","alias":"Tabela"},{"name":"action","alias":"Acao"},{"name":"transcription","alias"
:"Transcricao"},{"name":"prio","alias":"Prioridade"},{"name":"name","alias":"Nome"},{"name":"file","alias"
:"Arquivo"},{"name":"type_message","alias":"Tipo de Arquivo"}]
}

Auditoria - Gravacoes registro detalhado

Report ID: 52.

Description of Columns:

Column Name	Column Name Alias	Column Type	Required	Match Operator
action	Acao	filter	NO	==
date	Data	parameter	YES	== / ><
file	Arquivo	filter	NO	==
time	Hora	filter	NO	><
user	Usuario	filter	NO	==

JSON Sample

{
   "login":"report_user",
   "pass":"rTy334D3ddK4s",
   "id":52,
   "params":{
          "date":{
                 "type":"><",
                 "values":["2016-11-17","2016-11-17"]
          }
   },
   "columns":[{"name":"date","alias":"Data"},{"name":"time","alias":"Hora"},{"name":"user","alias":"Usuario"
},{"name":"file","alias":"Arquivo"},{"name":"action","alias":"Acao"}]
}