IVTS Troubleshooting Interface¶
IVTS is a system, like Nagios, which monitors the cluster of servers for problems. It is composed of two screens:
The Dashboard panel: Displays the current status of services, and the most relevant event of the last twenty-four hours.
The History interface: Will show you the services status in the past, highlighting the most important event of each day.
The status checking is done by programs run in each server in the cluster (MS, DAC). All reported data is then stored in the central database, but the interface in displays only information related to the current computer.
Checks¶
Name |
Description |
Servers |
|---|---|---|
Dialer |
Verify if dialer is running, log is enabled, communication is ok and if it has more than one client consumes iv.dialer queue. |
Standalone, ACD |
Dumps |
Verify if there are memory dumps. |
Standalone, ACD, MS |
Disk |
Verify space in disk and if the file system is read only. |
Standalone, ACD, MS |
IvACD |
Verify if ivacd is running, log is enabled and communication. |
Standalone, ACD |
IvRouter |
Verify if ivrouter is running, log is enabled and if daemon answer http requests. |
Standalone, ACD |
IvTS |
Verify troubleshooting history table and if log is enabled. |
Standalone, ACD, MS |
Load Avg |
Verify load avarege is above a limit. |
Standalone, ACD, MS |
Database |
Verify if database is running, log is expirable and if it listening in expected ports. |
Standalone, ACD |
Messages |
Verify message server status, queues consumers and connection. |
Standalone, ACD |
Sip Latency |
Verify SIP latency sending a SIP packet and checking the answer. |
Standalone, ACD, MS |
PBX |
Verify if pbx is running, log is enabled, ports is listenning and uptime. |
Standalone, ACD, MS |
CPU |
Verify processes use of cpu. |
Standalone, ACD, MS |
iostat |
Verify iowait and steal. |
Standalone, ACD, MS |
IvCDR |
Verify if ivcdr is running, log is enabled and communication is ok. |
Standalone, ACD |
IvStomp |
Verify if ivstomp is running, log is enabled and stomp communication. |
Standalone, ACD |
IvWS |
Verify if ivws is running, log is enabled and https requests. |
Standalone, ACD |
Data |
Verify database connection, run a simple query, verify table status, integrity and replication. |
Standalone, ACD |
Network |
Verify interface network errors, dns and ping machines. |
Standalone, ACD, MS |
Security |
Verify if there are security failures. |
Standalone, ACD, MS |
Trunks |
Check khomp and audiocodes trunks. In khomp, looking for errors links and channels. In audiocodes, read the device alarms. |
Standalone, ACD, MS |
Database Connection |
Verify database connection. |
MS |
IvB |
Verify if ivb is running and alive. |
MS |