Table of Contents

• Getting started
  • Installing the ACD Server
  • Configuring the ACD Server
  • Installing and Configuring the Media Server
  • Configuring the Cluster
  • Installing More Agent Licenses
• Integration
  • Pieces Description
  • Server Configuration
  • Access Keys
  • Installing IVClient
  • Client Configuration
  • COM Methods Description
  • STOMP Interface Specifics
  • Integration Methods Description
  • Return Codes
• Report API
  • POST Request
  • List of reports descriptions
• IVCEP - CTI Events Post
  • Configuration
• IVTS Troubleshooting Interface
  • Checks
• Bricks Interface
• Automated Dialing System
  • Configuration
  • Recipients List Format
  • Adding a Recipients List
  • Creating a Campaign
  • Managing your campaigns
  • Call Information
  • Reports
  • Call Statuses
  • SMS Statuses
  • Call Scheduling
• MeetMe2 - Conference Rooms
  • Creating an User
  • Creating an Conference
• High Availability
  • Configuration
  • Management
  • Command Line Utilities
• Instant TotalRecorder
  • Installation
  • TotalRecorder Configuration
  • InstantVoice Integration
  • Instant TotalRecorder SDK
• Instant WebAgent
  • Installation
• InstantChat
  • Installation
  • Licensing
  • Important URLs
• Passthrough
  • Configuration
• Changelog
  • Release 4.6.18
  • Release 4.6.17
  • Release 4.6.16
  • Release 4.6.15
  • Release 4.6.14
  • Release 4.6.13
  • Release 4.6.12
  • Release 4.6.11
  • Release 4.6.10
  • Release 4.6.9
  • Release 4.6.8
  • Release 4.6.7
  • Release 4.6.6
  • Release 4.6.5
  • Release 4.6.4
  • Release 4.6.3
  • Release 4.6.2
  • Release 4.6.1
  • Release 4.6.0
  • Release 4.5.24
  • Release 4.5.23
  • Release 4.5.22
  • Release 4.5.21
  • Release 4.5.20
  • Release 4.5.19
  • Release 4.5.18
  • Release 4.5.17
  • Release 4.5.16
  • Release 4.5.15
  • Release 4.5.14
  • Release 4.5.13
  • Release 4.5.12
  • Release 4.5.11
  • Release 4.5.10
  • Release 4.5.9
  • Release 4.5.8
  • Release 4.5.7
  • Release 4.5.6
  • Release 4.5.5
  • Release 4.4.0
  • Release 4.3.0
  • Release 4.2.2
  • Release 4.2.1
  • Release 4.2.0
  • Release 4.1.0
  • Release 4.0.8
  • Release 4.0.7
  • Release 4.0.6
  • Release 4.0.1 - 4.0.5
  • Release 4.0.0
  • Release 3.6.0
  • Release 3.5.0
  • Release 3.4.0
  • Release 3.3.0
  • Release 3.2.0