IVCEP - CTI Events Post

Instant Voice CTI Events Post (Ivcep) is an integration service via HTTP calls. The service works by sending data from events, connecting (newcall, hangup, etc.) associated with an agent and agent events (login, logout, etc.), to a URL via POST or GET. The data sent is the same topic available via consumption agents.# using integration via Stomp.

Configuration

Point your web browser to the address of you ACD or STANDALONE brick and login using your admin account. Click on the Integration Menu menu and the choose Call Events Post.

Fist of all, choose beetween two types of configuration, Options (Recomended) and URL.

Options

In this configuration, the data is passed via querystring with the same name as the fields of Stomp Integration.

Field	Description
Método	The http method that uses to call the server. POST or GET.
Endereço	The server address (eg. ‘192.168.0.123’)
Caminho	The path to which the request is made (eg. ‘/integration.php’ for the request is made for ‘192.168.0.123/integration.php’)
Porta	The http server port (eg 80)

URL

In this configuration, the data is passed replacing tags for values in an url template.

Field	Description
URL	The address of the server with tags in the format #FIELDNAMEUPERRCASE#. This tags will be replaced by the values at the time of the call via GET.

Events

In section Eventos you can select the events that you want to receive.

Notes

It is recommended to use the configuration mode Options to minimize configuration issues due to clerical errors, so it is recommended only using the URL so in cases where the server will not receive the information via querystring or addresses peculiar shapes.